Contact Us

Phone
03 5929 2369

Email
info@benevida.com.au

Address
1/64 Victor Cres, Narre Warren VIC 3805

Online Enquiry

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FAQs

 

About Benevida 

1. What is Benevida? 

Benevida is a disability and aged care supports provider. We are dedicated to empowering people through compassion, care, and community. Our services are designed to be person-centred, respectful of culture and identity, and tailored to each individual’s goals. 

2. Where do you provide services? 

We provide support across Victoria, including Melbourne and regional areas. Our team is mobile and flexible, meaning we can meet you at home, in the community, or wherever support is needed. 

3. What makes Benevida different? 

We live by our values—Respect, Empowerment, Inclusion, Compassion, Integrity, and Collaboration. This means we don’t just provide services; we build partnerships. We listen to your needs, respond with care, and work alongside you and your family to achieve real outcomes. 

 

Services & Supports 

4. What services do you offer? 

We provide a wide range of supports including in-home care, personal assistance, community access, social activities, skill-building, transport services, and supported independent living. All services are personalised so that you can live the way you want and stay connected with your community. 

5. Who can use your services? 

Anyone needing disability or aged care supports in Victoria can access Benevida. We work with people of all ages and abilities, and we also support families, carers, and communities who are part of the care journey. 

6. Can I use my NDIS funding? 

Yes. We support NDIS participants with self-managed, plan-managed, and NDIA-managed funding. Our team can help you make the most of your plan and ensure your supports are flexible and easy to manage. 

7. What if I don’t have NDIS funding? 

You can still use our services as a private client. Many people choose this option if they are waiting for an NDIS plan, not eligible, or simply want extra support. Some aged care supports may also be available through other funding programs. 

8. Can I use CHSP or HACC funding? 

Not directly. Benevida is not yet approved under the Aged Care Quality and Safety Commission, so we cannot take Commonwealth Home Support Programme (CHSP) or Home and Community Care (HACC) funding. However, you can still use our services by paying privately, using your NDIS funding if eligible, or adding Benevida supports on top of CHSP or HACC services from another provider. 

9. Who are your support workers? 

Our support workers are caring, skilled professionals who are trained to provide safe and respectful assistance. Every staff member holds an NDIS Worker Screening Check, a police check, and receives ongoing training to maintain high standards. 

 10. Can I choose my support worker? 

Yes. We do our best to match you with a worker who suits your needs, personality, and preferences. Having the right person makes a big difference, and we take your choice seriously. 

11. Do you offer 24/7 support? 

Yes. We can provide flexible services, including overnight and emergency assistance if required. Please speak with our team to confirm availability and arrange the type of support that works best for you. 

12. How do I change my services? 

You can contact our team anytime by phone or email to request new services or update your existing supports. We make the process simple so that your care can adjust as your needs change. 

 

Safety & Quality 

13. How do you ensure quality and safety? 

We follow the NDIS Practice Standards and are in the process of completing our NDIS registration. While we are not currently approved under the Aged Care Quality and Safety Commission, our team brings many years of experience in health, disability, and community services. This means older people and their families can still receive respectful, compassionate, and reliable supports from us. 

14. Are your services inclusive? 

Yes. Benevida embraces diversity and is committed to cultural safety. We provide inclusive supports for Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) communities, and LGBTQIA+ participants. Everyone is welcome, respected, and supported. 

15. How do you protect privacy? 

Your personal information is always kept secure and confidential. We only use your details for the purpose of providing care, and we will always ask for your consent before sharing information with others. 

16. How do you keep clients safe? 

All staff complete background checks and training before working with participants. Our Code of Conduct ensures professionalism, accountability, and zero tolerance for abuse, neglect, or exploitation. 

17. How can I give feedback or complain? 

We welcome all feedback. You can contact us by phone, email, or through our website. Complaints are taken seriously, handled fairly and confidentially, and we keep you informed throughout the process. 

 

Getting Started 

18. How do I start with Benevida? 

It’s easy. Contact us by phone, email, or through our website form. Our intake team will talk you through the steps and help you begin services smoothly. 

19. What documents will I need? 

Usually, you’ll need your NDIS plan (if you have one), some personal details, and any relevant health information. If you’re unsure, our team will guide you through what’s required. 

20. How can I get more information? 

 You can reach us at: 

 📞 (03) 5929 2369  

 Or visit the Contact Us page for more details.